Services

This isn't a task list.
This is your business's treatment plan.

Each function below is a piece of management your business is missing, not a menu of freelance deliverables. Most clients start with a diagnosis, then get two to four functions scoped around what's actually needed.

What we manage

Six core functions.
One operational backbone.

Most businesses don't need all six at once. We start with a diagnosis, then scope your retainer around the two to four that matter most right now.

The Vitals

Operations Management

Someone owns how the business runs day to day, the rhythm, the follow-through, the bottlenecks.

The Game Plan

Project & Launch Management

Every launch gets a plan, a manager, and a debrief instead of a last-minute scramble.

The Skeleton

Systems & Automation

The infrastructure that keeps the business standing, documented, automated, and built to last.

The Care Team

Team Management & Accountability

Your people know what they own, so you stop being the reminder system for your own team.

The Bedside Manner

Copywriting & Messaging

Words that sell and sound like you, from sales pages to launch emails to your core messaging.

The Chart

Marketing Operations & Metrics

Visibility into what's actually working, so decisions are based on data, not a gut feeling.

Entry point, every engagement starts here

The Consult + The Operations Check-Up.
Diagnosis before treatment.

We don't start with a retainer. Every engagement begins with a free Consult, and if it's a fit, a paid Operations Check-Up to create clarity before any long-term commitment.

Doing everything alone

Before the Check-Up

You prepare, we research.

Detailed intake questionnaire

You complete a structured intake covering your business model, team, tools, and where things are breaking down.

Pre-session due diligence

We review your business model, team, and tools before the call, so we arrive already oriented to your operations.

Diagnosing what's broken

During the Check-Up

60-90 Minute Deep-dive, no fluff.

Bottleneck & breakdown identification

A focused session to identify the operational gaps, missing functions, and highest-priority areas to address first.

Operational gap analysis

We assess your business properly and define what's actually needed before any retainer is discussed.

Leading from the front

After the Check-Up

A plan, not a proposal.

Custom 90-day action plan

You receive a plan built around your business, your bottlenecks, and your next priorities. Not a template.

Your plan, regardless

You keep the plan whether or not you continue with us. No retainer is discussed until you have it in hand.

The Operations Check-Up starts at $399

Book The Free Consult
Free resource

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Take the OBM Readiness Quiz.

Find out in a few minutes whether you need a VA, a Check-Up, or you're ready for an Ops Partner right now.

Core management functions

The operational backbone behind a business that can grow without everything depending on you.

The Vitals

Operations Management — running the daily, weekly, and monthly rhythm of your business.

What we manage
  • Day-to-day operational oversight and decision-making support
  • Meeting cadences, agendas, and follow-through accountability
  • Coordination between contractors and team members
  • Operational bottleneck identification and resolution
Without this
  • You remain the operational center of gravity, every decision routes through you
  • Bottlenecks accumulate quietly until they become emergencies
  • The business doesn't get easier as it grows, it gets heavier
The result
  • You step out of the daily operational seat, decisions get made without you as the required approver
  • The business has structure, rhythm, and forward momentum regardless of what else you're managing

The Game Plan

Project & Launch Management — structure before momentum, every launch gets a plan and a manager.

What we manage
  • Full project planning, scoping, and milestone documentation
  • Launch roadmaps with owned tasks and assigned accountability
  • Stakeholder communication and timeline management
  • Risk identification, contingency planning, and post-launch debrief
Without this
  • Every launch is a controlled emergency, timelines slip because no one owns accountability
  • Issues surface late because nothing was tested beforehand
  • The same breakdowns repeat next quarter because nothing was documented
The result
  • Launches are no longer chaotic sprints held together by founder heroics
  • Every initiative has a manager, a plan, and a clear finish line

The Skeleton

Systems & Automation — the infrastructure that makes the answer yes if you had to step away tomorrow.

What we build
  • Process mapping and workflow documentation for repeatable tasks
  • SOP creation, version control, and team training integration
  • Tech stack audit and tooling consolidation recommendations
  • Automation identification, implementation, and knowledge base build-out
Without this
  • Critical processes live only in your head, new team members take months to become productive
  • Every time someone leaves, institutional knowledge goes with them
The result
  • Your business stops depending on tribal knowledge held in your head
  • Processes are documented, repeatable, and trainable, new hires get up to speed without your constant involvement

The Care Team

Team Management & Accountability — your team does the work, we manage how that work gets done.

What we manage
  • Performance check-ins, task tracking, and output review
  • Delegation structure and role clarity documentation
  • Onboarding and contractor integration processes
  • Team communication systems and accountability mechanisms
Without this
  • You spend hours every week following up on tasks you already assigned
  • Things get done twice or not at all, ownership is unclear
  • You're the reminder system, the escalation point, and the performance review all at once
The result
  • You stop being the person who chases follow-ups
  • Your team has clear ownership, reporting lines, and performance expectations

The Bedside Manner

Copywriting & Messaging — words that sell and sound like you, even when you're not writing them.

What we write
  • Website copy, sales pages, and core brand messaging
  • Email sequences, launch copy, and nurture campaigns
  • Brand Messaging Playbook development
  • Voice and tone consistency across every touchpoint
Without this
  • Your words sit unfinished in a Google Doc while the business keeps moving
  • Messaging shifts inconsistently across your website, emails, and launches because nothing is documented
The result
  • Your words do the selling, even when you're not writing them
  • A consistent voice attracts the right clients, ones who already understand your value before they book a call

The Chart

Marketing Operations & Metrics — strategy only works when the operations behind it are sound.

What we manage
  • Campaign and content calendar oversight and accountability
  • KPI tracking, reporting dashboards, and metrics review
  • Coordination between marketing efforts, contractors, and platforms
  • Launch sequencing tied to business objectives and revenue goals
Without this
  • Marketing activity is disconnected from business outcomes
  • Campaigns launch late or inconsistently because no one owns the operational side
  • You have no clear visibility into what's working or who's accountable for what
The result
  • Marketing activity is connected to business outcomes, not just busywork
  • You have visibility into what's working, what's not, and who's accountable for each moving part
How these functions work together

Most clients don't need all six at once.
We build the right scope around what your business needs now.

These functions aren't sold individually, they're combined into a retainer based on where your business needs support most. Most clients start with two to four, based on exactly what surfaces in your Operations Check-Up.

Find your fit

Which situation sounds like you?

🩺 For founders In the weeds
🚀 For Launch-driven businesses
📈 For Rapid growth businesses
The situation

Take you out of the operational seat, and build the structure to keep you out.

The Vitals The Care Team The Skeleton
The Vitals

Own the daily rhythm

Standups, reporting, bottleneck resolution, handled. You stop being the default answer to every operational question.

The Care Team

Clear accountability

Your team knows what they own. You receive updates instead of chasing follow-ups.

The Skeleton

Out of your head

Processes get documented, owned, and maintained, so the business runs without you teaching every step.

The outcome

A business that runs on structure, not on you. You lead. Someone else manages.

The situation

Every launch gets a plan, a manager, and a debrief, not a last-minute scramble.

The Game Plan The Bedside Manner The Chart
The Game Plan

Launches that run on timelines

Full project planning, milestone tracking, and a manager watching every moving piece.

The Bedside Manner

Words ready before you need them

Sales pages, emails, and launch copy finished and reviewed before the deadline crunch.

The Chart

Visibility into what's working

Campaign coordination and reporting, so you know exactly what to repeat next time.

The outcome

Launches that build momentum instead of burning you out.

The situation

The backend that can handle the growth you're already creating.

The Skeleton The Care Team The Chart
The Skeleton

Systems that scale with you

SOPs and tooling built for where you're headed, not just where you are right now.

The Care Team

A team that can actually grow

Delegation structure and onboarding built so new hires don't slow you down.

The Chart

Metrics that keep pace

Reporting and KPI tracking that scales as your offers and team multiply.

The outcome

Growth that doesn't multiply your stress right along with your revenue.

Your retainer scope is defined in The Consult, reviewed quarterly, and adjusted as your business evolves. You're never locked into a fixed package that doesn't fit.

What a retainer actually looks like month to month

This isn't a one-time fix.
This is ongoing operational care.

Once your Operations Check-Up is complete and your scope is defined, support runs on a clear, predictable rhythm.

Weekly

Active Operational Management

  • Operational oversight
  • Team coordination
  • Priority tracking
  • Bottleneck follow-through
  • Issue identification and escalation
Monthly

Strategy & Reporting

  • Founder strategy session
  • Progress review against current priorities
  • Performance reporting
  • Operational adjustments based on what's happening inside the business
Quarterly

Scope Review & Refinement

  • Retainer scope review
  • Priorities recalibration
  • Support adjustments based on business growth, team changes, and operational demands
Every retainer

What every engagement includes

  • Dedicated point of contact
  • Living documentation of all work
  • Regular progress reporting
  • Monthly strategy sessions
  • Performance indicators on every process
  • Quarterly scope reviews
Retainer pricing

Three retainer tiers.
Scoped to your business.

Final scope and investment are confirmed after your Operations Check-Up. These tiers are a structural reference for what each level typically includes.

Tier 01

Outpatient Care

$997

per month

Typically includes

  • 2 core functions
  • Weekly operational check-in
  • Monthly performance report
  • Async communication
  • Shared project workspace
  • Quarterly scope review
Tier 03

Intensive Care

$4,200

per month

Typically includes

  • 4 core functions
  • Weekly operational and team oversight
  • Monthly KPI review and reporting
  • Highest-priority async access
  • Monthly strategic debrief

Need someone new on your team? Sourcing add-on: $199 one-time placement fee. You pay your hire directly, we never hold or pass through their payment.

Ready when you are

Your business's next check-up starts with one conversation.

No pressure, no pitch. Just a real look at what's working, what's not, and what actually needs support right now.

Book The Free Consult

No commitment until you have your 90-day plan in hand.