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From Single Point of Failure to a Working 60-Hour Plan

From Single Point of Failure to a Working 60-Hour Plan

From Single Point of Failure to a Working 60-Hour PlanNicholle Ponce
Published on: 27/09/2026

When a VA's hours got cut by 40%, the fix wasn't working faster, it was rebuilding how her work got assigned. Here's the delegation roadmap that got her time back.

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